A team of visionaries and achievers
Our Mission
To ensure a smooth transition into ones new home, Utility Valet simplifies utility setup for residents by delivering authentic support and innovative solutions.
What we believe in
Our Core Values
We are grateful for the opportunity to play a small part in brightening a child’s day
At Utility Valet, we are proud supporters of Children’s Medical Center Plano—a place where compassion and care make a lasting impact on young lives. Each year, we host a holiday toy drive to bring joy to the incredible kids they serve, and we actively participate in charity events alongside our amazing industry partners.
Recently, we were honored to tour the Children’s Medical Center Plano. Walking their halls, meeting the dedicated staff, and seeing firsthand the love and innovation behind their work was deeply moving. One of the most heartwarming moments? Spotting some of the very toys we donated being played with and cherished by the children. It was a powerful reminder of how small acts of kindness can make a big difference.
Meet The team
Who makes it all happen
Patrick Osman
Patrick Osman
Chief Executive Officer
With years of experience in the SFR and Moving industries, I focus on making moves easier and driving sustainable growth. My diverse career has given me a broad perspective on property management and the moving industry, helping me solve challenges from all angles.
Having worked internationally, I’ve gained insights into improving property assets and ensuring smooth operations. Throughout my career, I’ve held leadership roles, always believing in the balance of people, product, and process.
As a business coach, sales trainer, and motivational speaker, I’m passionate about empowering individuals and building strong teams.
Phil Yi
Phil Yi
Chief Commercial Officer
I’m a husband, father of three, and entrepreneurial exec who invests in and builds challenger businesses.
My career spans industries and stages, always at the intersection of technology and customer experience.
Most recently, I led ancillary revenue, marketing, and resident experience at Invitation Homes (NYSE: INVH), uncovering massive opportunities to innovate in residential real estate.
Earlier, I learned from some of the best at Omni Hotels, JCPenney’s turnaround team, McKinsey & Co., and the U.S. Navy’s submarine force.
Chiara Osman
Chiara Osman
Director of Operations
Originally from Australia, I’ve had the opportunity to live in Sydney, Dubai, North Carolina, Pennsylvania, and now Texas with my husband, our son, and our 8 lb pomapoo, Mickey, who has traveled across four countries with us.
As I’ve grown in my career, I’ve developed a passion for refining systems, improving efficiency, and creating better experiences for both our team and the people we serve. What makes Utility Valet especially meaningful to me is how we support people through major life transitions, something I’ve experienced firsthand while moving across cities, states, and countries. Helping simplify that process while genuinely caring for people during such an important moment is what I’m most proud of.
I switch off in two ways – tapping into my Italian roots in the kitchen or heading to Disney with my family. Any other time, you’ll find me balancing mom life, wife life, and business life.
Paul Terrell
Paul Terrell
Business Development Manager
I bring a mix of multifamily technology experience, sales leadership, and a passion for creating better customer experiences to Utility Valet. Before joining the team, I worked with industry leaders like Yardi and RealPage, gaining firsthand insight into how property managers, operators, and technology partners work together.
I joined Utility Valet with a vision to expand our reach across multifamily, build-to-rent, and single-family rentals through direct sales and strategic partnerships. I’m especially passionate about building relationships within the property management technology ecosystem and helping position Utility Valet as an extension of the leasing team and resident experience.
My career and personal experiences have taught me the importance of adaptability, resilience, and moving forward when plans change. Outside of work, I’m a husband and proud father of two, and I enjoy spending time with my family, including our Bichapoo, who keeps things interesting at home.
Luke Eslyn
Luke Eslyn
Resident Experience Team Lead
I’m a proud Texas native, passionate about building teams, creating great experiences, and making a positive impact in the community. I’ve spent over 25 years in leadership roles, guided by a simple mission: help others succeed and deliver exceptional experiences every time.
At Utility Valet, I get to do what I love most, supporting our team, helping property managers streamline operations, and ensuring residents enjoy a seamless experience. It’s incredibly rewarding to work somewhere that values people just as much as results.
Lena Simerly
Lena Simerly
Utility Operations Coordinator
I love traveling, spending time with my cat, and getting lost in a good movie marathon.
At Utility Valet, I get to do what I enjoy most—continuously learning, growing, and helping residents feel supported every step of the way. Every day is different, and I take pride in treating each resident like family while making their move-in experience as smooth as possible.
Mickey
Mickey
Chief Happiness Officer
Hi, I’m Mickey, the Chief Happiness Officer at Utility Valet!
I’m an 8 lb Pomapoo, and my job is to bring joy to everyone in the office. Whether it’s with my fluffy tail wagging or just being my happy self, I make sure the team stays positive and motivated. I love being part of the team and spreading happiness wherever I go!
