Privacy Policy
Utility Valet LLC
Last Updated: May 11, 2026
1. Introduction
Utility Valet LLC (“we,” “us,” or “our”) values your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you use our website utilityvalet.io (the “Site”) or interact with us via SMS, email, or other communication channels.
2. Information We Collect
We collect information from you when you subscribe to our newsletter, fill out a form, register for services, submit account information, or provide your mobile phone number for SMS communications.
We may collect information about your computer, including your IP address, operating system, and browser type using analytics tools. This data is used to improve browsing for everyone and does not identify any individual.
When using our site, you may be asked to enter your name, email address, mailing address, phone number, property information, or utility account details. You may also visit our site anonymously. If Utility Valet LLC is acquired by or merged with another company, we will notify you before your information is transferred and becomes subject to a different privacy policy.
3. SMS Communications and Consent
By providing your mobile phone number to Utility Valet LLC, you expressly consent to receive text messages (SMS) from us regarding your utility account, service notifications, and appointment scheduling.
Required Non-Sharing Clause
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How We Obtain SMS Consent
- SMS consent is obtained when you voluntarily provide your mobile phone number through our website forms, service registration, customer portal, or other communication channels
- By submitting your phone number, you agree to receive automated and/or manual text messages
- Consent is not a condition of service
How We Use SMS
We use SMS communications for non-marketing purposes only, including:
- Account setup and activation notifications
- Meeting and appointment reminders
- Service scheduling confirmations
- Critical account updates and notifications
- Emergency service alerts
- Billing notifications and payment confirmations
- Service interruption notices
- Response messages to your inquiries
Note: We do not send marketing or promotional messages via SMS.
Message Frequency and Data Rates
You may receive 5-15 messages per month, though message frequency may vary depending on your account activity and service needs. Message and data rates may apply based on your mobile carrier’s plan. Please contact your wireless carrier for details about your specific plan.
Opt-Out Instructions
You can opt out of SMS communications at any time by replying STOP, END, CANCEL, UNSUBSCRIBE, or QUIT to any message; calling us at (469) 949-4309; or emailing us at support@utilityvalet.io. After you opt out, you will receive one final confirmation message, and no further messages will be sent unless you re-opt-in.
Carrier Liability
Carriers are not liable for delayed or undelivered messages.
Support
For support or questions about SMS communications, text HELP or contact us at (469) 949-4309 or support@utilityvalet.io.
4. Mobile Phone Number Sharing
We do not sell, rent, or trade your mobile phone number to third parties for their marketing purposes. Your phone number may be shared only with service providers who assist us in delivering SMS communications (such as SMS platform providers), utility service providers necessary to deliver your services, third parties as required by law or to protect our rights, and trusted partners who help us operate our business, provided they agree to keep this information confidential.
Your mobile phone number will never be sold to marketing companies, data brokers, or other unrelated third parties.
5. What We Use Your Information For
To Provide Utility Services
We use your information to deliver utility billing, management, and related services to you.
To Process Transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the requested services.
To Send Periodic Emails
The email address you provide may be used to send you service information, respond to inquiries, billing statements, and/or other service-related communications.
To Communicate via SMS
The mobile phone number you provide may be used to send you text messages related to your utility account and services, as described in the SMS Communications section above. We do not send marketing or promotional SMS messages.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, track usage, and collect analytics. You can disable cookies in your browser, but this may limit certain site functionalities.
7. How We Protect Your Information
We implement industry-standard security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. However, no system is 100% secure; by providing information, you acknowledge this limitation.
8. Disclosure to Outside Parties
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.
9. Third-Party Links and Services
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites.
Certain third-party service providers, such as payment gateways, SMS platform providers, and utility service providers, have their own privacy policies with respect to the information we are required to provide to them. We recommend that you read their privacy policies so you can understand how your personal information will be handled.
10. Remarketing
Utility Valet LLC may use third-party vendor remarketing tracking cookies, including but not limited to Google Ads and Facebook tracking cookies. This means we may continue to show ads to you across the internet. We respect your privacy and do not collect any identifiable information through the use of any third-party remarketing system.
11. Your Rights Regarding Your Data
Right to Access: You have the right to request and receive a copy of the personal information we hold about you.
Right to Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
Right to Deletion: You have the right to request deletion of your personal information, subject to certain legal exceptions.
Right to Opt-Out: You have the right to opt out of email marketing communications, SMS text message communications, remarketing and targeted advertising, and data sharing with third parties (where applicable).
How to Exercise Your Rights
To access, correct, or delete your personal information, or to exercise any other rights, please contact us:
- By phone: (469) 949-4309
- By email: support@utilityvalet.io
- By mail: Utility Valet LLC, 5000 Legacy Drive, STE 300, Plano, TX 75024
- Through our website contact form at https://www.utilityvalet.io
We will respond to your request within 30 days.
California Residents: California residents may have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, the right to deletion, and the right to opt out of sale of personal information. To exercise these rights, please use the contact methods above.
12. Children
The Site is not intended for children under 18. We do not knowingly collect data from minors. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information promptly.
13. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When your information is no longer needed, we will securely delete or anonymize it.
14. Changes to This Privacy Policy
If we decide to change our privacy policy, we will post those changes on this page and update the “Last Updated” date above. We encourage you to review this Privacy Policy periodically for any changes.
15. Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
Contact Us
If there are any questions regarding this privacy policy, you may contact us using the information below:
Utility Valet LLC
5000 Legacy Drive, STE 300
Plano, TX 75024
Phone: (469) 949-4309
Email: support@utilityvalet.io
Website: https://www.utilityvalet.io
